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Shipping Information

✈️ WorldWide Shipping ✈️


for Shipments to the USA, Canada and the European Union (
local V.A.T at your end may still apply)

Shipping Options:


FEDEX Express
 
UPS Express
 
EMS 
 


Terms of shipment

  • We do not deliver to P.O Boxes
  • All first time orders must be shipped to the Pay Pal billing address
  • You can choose your preferred courier. Cost of shipment is detailed at the bottom of this page.
  • Courier's shipments are door to door.

 

When will the order ship?

 Most International orders are shipped within 7 Work Days. (Excluding Friday, Saturday and Holidays).

Our activity days are from Sunday-Thursday from
02:00-09:00 AM  (GMT-05) Eastern Time


The table below summarizes the optional shipping methods with their conditions :

Shipping Method
Above $500

Delivery

Price

Comments

EMS 

3-5 days

FREE*

 

FEDEX

2-3 days

FREE*

 

UPS

2-3 days

FREE*

 

       
 Shipping Method
Less than $500
 Delivery  Price  Comments

EMS 
3-5 days $ 49 minimun order $ 250

FEDEX

2-3 days $ 49 minimun order $ 250

UPS

2-3 days $ 49 minimun order $ 250

* Important note: free shipping applies to packages up to 1kg. Pasternak Findings covers the shipping costs up to $49. In  some countries, where shipping costs are expensive and exceed $49, the customer is requested to pay the difference.
Our minimum order is 250$ 


Return Policy

1. Returned goods are accepted within 30 days from receiving the goods, in its original package packed in a carton and sealed with strong tape, accompanied with a copy of the invoice.
 
2. Before returning goods please send us an email with a list of the items you wish to return, amount and the reason for returning these items. A copy of this list should be attached to the returned package. After we'll receive this mail you should get a number for this returning goods package.
 
3. Special orders or items made to your specifications like: wires, plates, strips, tubes, are not returnable.
 
4. Return of goods will be refunded in the customer’s credit card account, or in his next purchase at Pasternak.
 
5. Returns of Raw Materials (Wires, Sheets and Strips) and Chains will not be accepted (unless there is a flaw in one of these items).
 
6. The returned goods will be accepted only if shipped via Airmail only.
 
7. Return fee is 10% of the original invoice total.